Straight answers.
Product details, refill questions, hiring steps, and the exact rules for text messages.
Orders & products
Can I buy a pen on this site?
This site is a catalog, not a checkout. It introduces the collection, the company, and the people behind it. For availability, refills, or a stockist question, email us and we will point you to the right next step.
Are the pens refillable?
Yes. Every core pen in the Summit and Traverse lines is designed to be refilled. The Surveyor Refill Kit carries compatible refills and converters for the current collection.
Which nib sizes are offered?
Summit fountain pens are offered with a fine steel nib on the Highline, a medium steel nib on the Col, and a broad steel nib on the Cairn. Write to us if you need help choosing.
How should I care for a fountain pen?
Use it regularly, cap it when it is not in use, and rinse the nib and converter with cool water when you change ink. For a stubborn clog, email us before reaching for a tool.
Do you take custom or bulk requests?
Tell us what you are planning. We will say plainly whether it is a fit for our current capacity rather than promise a date we cannot hold.
Text messages
What text messages will I receive?
If you opt in, you may receive marketing and promotional messages about new arrivals, seasonal offers, and coupons, as well as order confirmations, shipping and delivery updates, restock alerts, job opening alerts, and account notifications about your text-message preferences and consent status.
How often will you text me?
Message frequency varies. We send when there is something specific to say, not on a fixed daily schedule.
How do I stop messages?
Reply STOP, UNSUBSCRIBE, or UNSUB to any message. You will receive a confirmation and no further messages. Reply HELP for help.
Do I have to opt in to buy a product or apply for a job?
No. SMS consent is optional, is not checked by default, and is not a condition of purchase, application, or any other service.
How do I get help with text messages?
Reply HELP to any message or email us. You can also read the full program details, keywords, and carrier information on the SMS Terms page.
Which carriers are supported?
The program is intended for major U.S. carriers including AT&T, Verizon, T-Mobile, and UScellular. Carrier support and delivery can vary by device and network.
One question left?
A person reads the inbox. Tell us what you are trying to solve and we will point you to the right pen, part, or page.
Customer care / Mon–Fri, 9:00 AM–5:00 PM PT